The health and well-being of our customers and our team is our number one priority. Our team are all set up to work remotely so we want to reassure you that we are doing all that we can to continue to provide services to our customers safely from our new working environments.
Fortunately all of our services to customers are digital and phone-based and do not require customers to visit an office or branch location so you can contact us about your finance needs from the comfort of your own home anytime. Please be patient as sometimes phone volumes are causing delays and technical issues. If you are trying to reach the lending team in regards to new lending/refinancing or to follow up on an application you can also use [email protected] to contact us.
We understand that you may also be worried about Covid-19 and what it could mean for you financially and we are here to help. If you are an existing AA Money customer and have experienced, or think you may experience, a change in your financial situation that may impact your ability to make your scheduled payments, please contact is on [email protected] or 0800 600 777 to discuss how we can help you through what may be a challenging time.
As the situation in NZ changes we will continue to update you via our website and social media to any changes, otherwise it is business as usual. We wish you and your family good health and look forward to continuing to provide exceptional service.
The AA Money Team